Shipping Rates &
Policy

WHERE DO WE SHIP TO?

We ship to all locations across Australia.  For International Orders, please contact us.

HOW MUCH DOES DELIVERY COST?

Australia Wide

• Flat Rate Express Shipping –  $15

• See here for Australia Post Express Post delivery times & coverage.

HOW DO YOU DELIVER?

Orders are assessed based on the weight, size and location and then the most appropriate service is selected for the quickest most reliable delivery. We mainly use Australia Post.

WHEN WILL MY ORDER BE SENT?

The Fly Program will dispatch most orders within 48 hours assuming all items are in stock.

WHEN WILL MY ORDER ARRIVE?

Depending on your location most orders should arrive within 1-6 business days. Sydney, Melbourne and Brisbane metropolitan areas are generally the fastest.

WHAT IF I’M NOT HOME WHEN MY ORDER IS DELIVERED?

Your order will be delivered to your address and require a signature upon receipt.

For Australia Post parcel deliveries, if you are not home at the time of delivery, your parcel will be redirected to the nearest Post Office for collection and a card will be left in your mailbox advising you of this.

If you have not advised an authority to leave when your parcel is delivered and you are not home, you may incur an additional re-delivery fee. An Authority to leave request is at your risk, as there is no proof of delivery.

We understand that many people are not at home during the day, and in that case we suggest having your order sent to a business address where someone will be available to receive it. Remember to include the company’s name and full address details.

WHAT IF MY GOODS ARE DAMAGED OR FAULTY?

We check all stock items before dispatch, however if something is found to be damaged or faulty on delivery, please contact us immediately so we can investigate. Any faulty/damaged goods will need to be returned to us as it was received ie unused and with labels intact, before we can approve and process any replacements.

RETURNS/REFUNDS/EXCHANGES

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong selection.

We thoroughly check all items before dispatch to ensure they are in perfect condition. If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo if possible and contact us immediately with a detailed description.

PRODUCT WARRANTIES

Rest assured all the brands we sell are 100% authentic and sourced only from the authorised Australian Distributor or Manufacturer. This guarantees you the best genuine quality products and optimal results.

All warranties are supplied by the manufacturer (not The Fly Program) who specify the specific warranty periods for each product. Warranty will be denied for items that are deemed to have been intentionally damaged or damaged due to misuse or user error. We have no control over the warranty or repair periods, however we will do our best to ensure it is handled as quickly as possible.